Future Performance - Part Two
Back in 2009 I wrote about our claims service (see column entitled "Future Performance"). I recently reviewed the comments that have accompanied the cards we've received since 2006. Of course there have been some complaints - the policy wasn't explained well enough; we shouldn't have paid the other drivers' insurance company; the car was worth more than what we paid for it. In one case, an insured was very upset with an independent adjuster whom we hired to handle the claim (we no longer use that adjuster). But the vast majority of claimants were pleased and 9 out of 10 people who responded to our survey give us either "very good" or "excellent." Here are some of their comments:
"You have been my homeowners insurance company for 10 years and this was the first accident and everything was handled perfectly."
"Outstanding service, having not asked for compensation for 30+ years, when we needed it you came through with flying colors"
"The service was excellent and I would recommend your company to anyone."
"This was a difficult loss for us. We very much appreciate the cooperation and help from all those involved."
"My claim was handled the way it should have been. It is nice to see an insurance company that believes in customer service."
"I had a lot of tree damage. I was really bummed out - you people made me feel better. Thanks!"
"Thank you for making a very difficult time so easy."
"Everyone was great and we received our compensation check quickly."
"Your claims adjuster was very fair. While I didn't get reimbursed for everything I thought could have been covered, he was courteous and gave a good reason as to why something was not covered."
"I have never had service even close to this good. Very timely - just wonderful."
"The overall process was painless. A deer ran into me on a foggy morning. The claim process was fair. I have recommended Union Mutual to others."
"You redeemed the opinion I had of insurance adjusters and representatives. My overall experience was very good and pretty stress-less."
"We would definitely recommend UMVC. You were very understanding regarding our renovation of our old home, unlike other insurance companies. "
"I certainly could not ask for anything better. I was so impressed with the quick action taken that I still remember the claims adjuster's name."
