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Union Mutual’s business hours are Monday – Thursday 8:00 a.m. – 4:30 p.m. and Fridays 8:00 a.m. – 3:00 p.m.

  • By Mail: P.O. Box 158 Montpelier, VT 05601-0158
  • By Phone: Toll Free at 1-800-300-5261 or locally at (802) 223-5261

Have questions about your policy or bill?

Do you need to report a claim?

  • To report a claim, please contact your agent (find your agent with our agency locator)
  • After normal business hours, please contact us at 1-800-445-2330 for claims reporting instructions. For after-hours claims in New York, please contact 1-877-302-0203.
  • Auto glass claims may be reported by calling (toll free): 1-888-299-0354

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Scheduled Holidays:

  • January 1, 2020 – New Year’s Day
  • January 20, 2020 – Martin Luther King, Jr. Day
  • February 17, 2020 – President’s Day
  • May 25, 2020 – Memorial Day
  • July 3, 2020 (observed) – Independence Day
  • September 7, 2020 – Labor Day
  • October 12, 2020 – Columbus/Indigenous Peoples’ Day
  • November 25, 2020 (3:00 p.m. closing) – Before Thanksgiving
  • November 26-27, 2020  – Thanksgiving
  • December 24-25, 2020 – Christmas
  • December 31, 2020 (3:00 pm closing) – Before New Year’s Day

Union Mutual includes the following companies:

Union Mutual Fire Insurance Company (NAIC #25860)

Located at 139 State Street in Montpelier, Vermont; licensed to conduct business in the states of Connecticut, Massachusetts, Maine, New Hampshire, New York, Rhode Island and Vermont

New England Guaranty Insurance Company (NAIC #25852)

Located at 139 State Street in Montpelier, Vermont; licensed to conduct business in the states of Massachusetts, Maine, New Hampshire, New York and Vermont

Community Mutual Insurance Company (NAIC #10025)

Located at 22 Century Hill Drive, Suite 103, in Latham, New York; licensed to conduct business in the state of New York