Customer Portal Frequently Asked Questions
I selected ‘Forgot My Password’ and/or ‘Forgot My User ID’ and I have not received an email or text with my login information.
To receive an email or text with your login information, the email address and/or phone number entered must match what is on your policy. You will not receive an email or text with your login information if the email address and/or the phone number you provided do not match what is on your policy. Please call our Customer Support Help Desk at 1-800-300-5261 ext. 525 for assistance to login / create a new account.
Yes. The portal is mobile friendly and compatible with these devices.
At this time, future payments are not allowed in the Customer Portal.
Yes! To elect to go paperless, please contact your agent.
Policies that are linked to the same customer number will display. If your account does not display all the policies that you have with Union Mutual and/or Community Mutual, you should contact your agent to combine your policies under the same customer number. You may also create a separate online account for each policy.
Currently, the option to add an existing policy to your account is not available. To manage your other policies online, you can contact your agent to combine your policies under the same Customer Number. You may also create a separate portal account for each policy.
Partial payments are allowed if the payment you are making is between the minimum amount due and the payoff amount. If you wish to pay an amount less than the minimum amount owed, you may either contact your agent or call our Customer Support Billing Department at 1-800-671-8553 to make the online payment for you.
If your policy is on a statement account bill pay plan, the payment amount you enter will be spread among all policies on the statement account. If you wish to pay on a specific policy only, please contact our Customer Support Billing Department at 1-800-671-8553.
Payments cannot be made on canceled policies in the online portal. To make a payment on a canceled policy, please contact your agent or call our Customer Support Billing Department at 1-800-671-8553.
Once a policy is canceled you will not be able to report a claim regardless of the date of loss through the online portal. You may report the claim to your agent or by calling our Customer Support Claims Department at 1-800-300-5261 ext. 722.
Once a policy is canceled you will not be able to request a change to your coverage regardless of the effective date of the change through the online portal. You may contact your agent to request a change to your policy.
No. If a policy is cancelled, you will no longer be able to access your documents through the online portal. To obtain your documents, please contact your agent.
No. Make sure you have your policy number and billing zip code handy and click ‘Pay Bill’ on the insured portal home screen and follow the prompts to pay electronically.
For all other questions, please contact your agent or call our Customer Support Help Desk at 1-800-300-5261 ext. 525.