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Report a Claim

Here when you need us providing service ‘second to none.’

Trust and security play an integral part in deciding on your insurance company.  When you sustain a loss, you want to know know your insurance company will be there for you.

For over 140 years, Union Mutual Companies have been protecting policyholders and ensuring our neighbors ‘live life well protected.’  Our expert staff and financial resources will be here when you need us most providing top quality, personalized claims service.  In the unfortunate event of a claim, we promise to address your loss quickly, efficiently, and most importantly fairly with a sense of understanding.  After all, experiencing a loss due to fire, flood or burglary is traumatic enough without having difficulty dealing with your insurance company.  Our commitment to you is to provide the best possible claims service – in the New England and New York tradition – that is ‘second to none.’

  1. Contact your insurance agent – they will be your key first contact in reporting your loss.  Click here to find your agent and their contact information.
  2. For emergency after-hours claims, please contact our Claims Service line at 1-800-445-2330. For after-hours claims in New York, please contact 1-877-302-0203.
  3. To report an auto glass claim, please call (toll free): 1-888-299-0354

Automobile Claims

Our direct repair program is designed to help expedite the claims process.

For more information on our PARTs Direct Repair Program, view the Program FAQs.

Find Participating Repair Shops Near You

Claims Reporting During Hurricane Season (June 1-November 1)

In the event of a Company-declared or PCS-declared catastrophe (CAT), agents should submit claims to the Home Office only and should not directly assign claims to adjusters. For more information on claims reporting and our underwriting guidelines during storms, click here.