Union Mutual Announces Partnership with Hi Marley
Montpelier, VT and Boston, MA – Union Mutual of Vermont Companies announced it recently partnered with Hi Marley to employ Hi Marley’s insurance-focused, innovative texting platform to enhance the customer experience. Union Mutual takes great pride in its ease of doing business through its superior service and dedication to innovation. Streamlining the claims process and adapting to the ever-changing InsurTech landscape is one example of their commitment to this philosophy.
Union Mutual engaged formally with Hi Marley after a successful pilot program. Using Hi Marley, Union Mutual claims adjusters can now quickly and easily communicate with policyholders through text messaging to review and settle insurance claims.
“The trial was so easy to get up and running,” noted Jeffrey Pryce, Assistant Vice President, Claims. “Hi Marley staff worked very closely with our adjusters and IT staff to be sure that all of our training and analytics needs were met. We are not often presented with a software solution created by insurance professionals for insurance professionals. This tool fills a gap within our industry and we are excited to bring this needed service to our insureds.”
Union Mutual values the metrics and analytics received from the Hi Marley platform. They noted shorter claims cycle times and increased positive customer feedback data as two of the most compelling results they’ve been tracking. Because of this, along with ease of set-up, training and use, Union Mutual is considering ways to incorporate the texting platform into the underwriting process and other areas of the insurance lifecycle.
“This was a meaningful partnership from the start,” noted Mike Greene, CEO of Hi Marley. “Union Mutual is fully committed to using innovative solutions to monitor and improve the customer experience. The Hi Marley team was eager to partner with an organization so laser-focused on the customer’s needs and experience at all stages of interaction.”
Donna D., a Union Mutual customer, shared her experience communicating with her agent, “Five [stars] of course. You have restored my faith in insurance people. You have been honest and straight forward while dealing with me and I appreciate it.”
About Union Mutual
Union Mutual of Vermont Companies, founded in 1874, is a property casualty insurance group consisting of Union Mutual Fire Insurance and New England Guaranty Insurance Company Inc., both based in Montpelier, Vermont; and Community Mutual Insurance Company, based in Latham, New York. The Companies write a total of $187 million in direct premium annually through independent agents throughout New England and New York, and are all rated A-(Excellent) with a Positive Outlook by A.M. Best.
About Hi Marley, Inc.
Hi Marley is a software provider offering the first AI-enabled conversation platform specifically designed for the insurance industry. Hi Marley enables insurance carriers to easily and quickly communicate with customers and other partners in the insurance ecosystem through SMS messaging, so they can deliver an optimal customer experience across all touchpoints in the customer journey. The platform has flexible APIs and requires zero integration.