Agent Spotlight: Caitlyn Turgeon, HBL Insurance

Caitlyn Turgeon

Vice President, Operations

HBL Insurance, Dover, NH

Caitlyn Turgeon began her insurance career in January of 2017, following an 11-year career in the non-profit industry. She dove in as an account manager and has diligently worked her way up to Vice President, Operations, at HBL Insurance. She loves being with people, interacting with them on different levels and making a difference in their lives.

What should people consider a career in insurance? It’s always evolving and you never have the same day twice. It will challenge you in so many ways and give you such satisfaction that you were able to help someone in some way at the end of the day.

What excites you about the industry? The industry is always changing, new challenges are arising with clients, and underwriting guidelines/appetites change. You need to think on your feet to stay relevant and competitive while not losing what makes you so unique.

What is the most used tool or resource that has made you the most successful? I think just being myself and being honest. Clients appreciate when we work within our own wheelhouses and when it starts spreading outside of that, it’s important to bring in another professional to help. I know I do not have all the answers, but I certainly know where to find them.

What was your first job? My very first job was as a newspaper girl delivering the paper in my neighborhood when I was about 11 or 12. I made good money doing that, too!

What is the most important leadership lesson you have learned and how is it valuable to you today? The most important leadership lesson I have learned has been to be a real person; admit when you are wrong, ask for help when needed, and focus on the people around you and make them better.

Do you have a favorite book/podcast for fun, and/or a favorite book/podcast for self-improvement or career? Two books that are timeless for any industry I think are “Who Moved My Cheese” by Spencer Johnson about the importance of adapting to change and changing your mindset; and “Girl, Wash Your Face” by Rachel Hollis about getting out of the headspace that everyone is so much further ahead than you, that they know what they are doing, that you’ll be judged in a negative way, etc.

What do you like to do outside of the office? I stay active volunteering with many organizations. I serve as Board President for the Rochester Crimeline; VP of Events and Fundraising for the Rochester Chamber of Commerce Board of Directors; Committee Chair for the Rochester Chamber Raffle Bash; Trustee for Dover’s Children’s Home; Monarch School of New England Golf Tournament Committee member and event co-founder. I have always believed that my community helped shape me immensely and getting involved has always been important to me. it’s something I hope to pass along to my kids and show them the importance of giving back.


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